Essentily is a grocery delivery app that allows you to conveniently shop for your daily essentials and have them delivered directly to your doorstep.

Simply download the Essentily app from the App Store or Google Play, and follow the easy sign-up process by creating an account with phone number.

Essentily operates in selected locations in Jammu region at present. You can check availability by entering your delivery address during sign-up or on the home page.

Yes, you will need to create an account to place an order. This ensures that we can securely store your delivery address, payment information, and order history.

Browse through the categories or search for specific items. Once you've found what you need, simply add them to your cart, proceed to checkout, and select your payment method.

We accept various payment options including credit/debit cards and other secure payment methods by Razorpay.

Yes, Essentily allows you to select a preferred delivery time when placing your order. Based on availability, you can choose a convenient window for your groceries to be delivered directly to your doorstep. Simply select the time slot during checkout, and

Delivery charges may vary depending on your location and the size of your order.

Estimated delivery time is approximately 30 minutes. As a new startup, we're working hard to improve our service and network. However, delivery times may vary depending on your location. To make the process smoother, we offer customers the option to select

If you're unavailable at the time of delivery, we'll attempt to contact you to reschedule or leave the order in a secure location if permitted.

Yes, we offer contactless delivery options for the pre-paid orders to ensure your safety and convenience. Just add delivery instructions while placing your order.

Essentily works with trusted suppliers and ensures that your groceries are fresh and high-quality. We maintain strict standards for product selection and delivery.

If an item is out of stock, we’ll notify you immediately and offer a substitute or a refund for the unavailable item.

We accept returns for damaged or incorrect items. Please contact customer support with pictures or video at [email protected] within 48 hours of delivery to initiate a return or exchange but please keep in mind perishable items such as fruits, vegetable

You can update your address in the app by going to your account settings and editing your delivery details.

You can contact customer support through the in-app chat feature, by email ([email protected]), or by calling our support hotline. Our team is available to assist you.

To delete your account open Essentily app tap on My Profile > Delete my account.

Yes, we are planning to offer a loyalty program or membership service where you can earn points with every order. These points can be redeemed for discounts or special offers, provided we have a strong customer base using the app.